Refund policy

Overview

At Shepherd & Bloom, we take great care in preparing and delivering our flowers to ensure they arrive in the best possible condition. As our products are perishable, we are unable to guarantee refunds or accept returns unless the flowers are damaged in transit.

We may ask you for photographic evidence, once we have received this will notify you once we’ve inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@shepherdandbloom.com.

Damaged Items

If your flowers arrive in a damaged condition, please contact us within 24 hours of delivery. We may ask for photographic evidence to assess the issue. Where appropriate, we will offer a replacement or refund.

Non-Refundable Items

Due to the perishable nature of our products, we cannot accept returns or offer refunds for:

• Change of mind
• Incorrect orders placed by the customer
• Flowers that have not been properly cared for after delivery

Contact Us

If you believe your order has been damaged in transit or you have any concerns, please get in touch with us as soon as possible:

Shepherd & Bloom
Shepherds Rest
Ashcombe Lane
Kingston near Lewes
East Sussex
BN7 3JZ

Contact: Rhianna
Telephone: 07805 794398

We will always do our best to resolve any issues promptly and fairly.